Refund policy

 

RETURNS & REFUNDS

We take great care to ensure your Harvest Fusion order arrives in excellent condition. If you have any questions or concerns about your order, please contact our customer service team at hello@harvestfusion.co.nz.

CHANGE OF MIND RETURNS

Due to the perishable nature of our products, we cannot accept returns or provide refunds for products that have been opened, used, or are no longer in their original condition.

If you change your mind about your purchase, you may request a return within 30 days of receiving your order, provided the product is unopened, unused, and in its original packaging and condition.

Please contact hello@harvestfusion.co.nz before returning any products. Our customer service team will review your request and, if your return is eligible, provide you with the return instructions.

For change-of-mind returns, return shipping is at the customer's expense and original shipping charges are non-refundable.

Products returned without prior approval, or products that have been opened, used, or are no longer in their original condition, are not eligible for a change-of-mind refund.

DAMAGED, FAULTY OR INCORRECT PRODUCTS

If your order arrives damaged, faulty, or you have received an incorrect product, please contact us at hello@harvestfusion.co.nz with your order details so our team can assist you.

Where a return is required for a faulty, damaged, or incorrectly supplied product, Harvest Fusion will arrange or cover the reasonable cost of return shipping.

QUESTIONS?

For any questions regarding your order, return, or refund, please contact our customer service team at hello@harvestfusion.co.nz.